Frequently Asked Questions
Questions, Answered Honestly
Book before 12 noon, Monday to Friday, and we arrive the same day — or your labour is free. Weekend slots are available across the metro area.
Online bookings include a free diagnosis. You approve a fixed quote before any repair begins, so there are never surprise charges.
Yes. We fit manufacturer-approved parts on every job and list each part on your invoice with its own warranty.
Every repair carries a 90-day labour warranty plus the part manufacturer's cover. If the same fault returns, we come back free.
Samsung, LG, Whirlpool, GE, Bosch, Frigidaire, Maytag, Kenmore and most others — including French-door fridges, front-load washers and built-in ovens.
Our rule of thumb: if the repair costs less than half of replacement and the unit is under ten years old, repair wins. We show you both numbers and let you decide.
Card, cash or bank transfer after the job is done and tested — never upfront. You'll receive an itemised invoice with every part listed.
Yes — we work with landlords and property managers across Springfield, with consolidated invoicing and tenant-friendly scheduling.